Our Refund policy lasts 30 days from the date of purchase. Thereafter, we cannot offer you a refund.
To be eligible for a refund, your item must be returned to us unused and in the same condition that you received it. It must also be in the original packaging.
Only regular priced items may be refunded. Sale items are final purchase and cannot be refunded.
To complete your refund:
1. Email our customer care at Support@TwoPointCommerce.com with the Subject line [Re: Refund Request]. Include proof of purchase (order or receipt number) and your reason for requesting a refund (with photos if claiming damaged or defective item).
2. Our customer care representative will review your request and inform you whether it is eligible.
3. If your request is eligible, return the item (in its original packaging) via a trackable mail service to the address provided by our customer care representative. If you do not use a trackable shipping service, we cannot guarantee that we will receive your returned item.
4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will then be processed within 10 business days.
Late or missing refunds
If your refund was approved and you have not received it yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If after the above steps you still have not received your refund yet, please contact us at Support@TwoPointCommerce.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.